Sumiya Spa & Hotel

-Staff was super nice! I forgot my powerbank and when they found it, they emailed me and held it for me until I got it. They also speak English! -Laundry machines are cheaper than most hotels, just don't put too many clothes in -we had a 2 twin bed room and it was large and clean -Womens bathroom was clean. Each shower had a changing room before the shower where you could change/store your clothes/dry your hair. There's locks an curtains for extra privacy. -lobby area has a microwave, water, and other amenities. While I was waiting for my laundry I read some manga. -used a pin for the door so you did not need to carry a key/card. Check out was super quick and simple.

I injured my knee during Japan travel. The hotel staff, Gina, knew both English and Japanese, helped me so much calling hospitals, talking to docs, organising transport, food , bought medicines etc from me as I couldn't move! I am so thankful for all she did for me! I couldn't have survived without her! I have to extend my stay for additional 2 nights in the hotel to be good enough to travel back to Osaka from Hiroshima and take my flight back to Australia. I am forever grateful for what she did for me. I hope the owners of Sumiya Spa and Hotel recognises her exceptional service she gave to me in my most difficult times! You're amazing, Gina!!

Good location, nice and clean hotel. A little hostel-like given the rooms do not have private bathrooms so the access to them is in the corridor. Showers were on different floor so had to travel using elevator for them. Area downstairs was really nice - had a looped video with music for relaxing atmosphere and lots of freely available things as well as water to make tea. Still quite enjoyable stay.

The room was clean and comfortable, wi-fi was provided, and the staff, altho limited in English, tried their best to welcome me. There was no food, but tea was available on the ground floor. It's a bit of a hike to the train station. I'm fit so it's ok but less mobile folks should arrange rides. A very good set of local travel pamphlets were available.

Staff are very helpful and assisted me with many queries. Room is actually quite huge compares to other Japanese hotels. I also have a balcony but did not have a chance to use it much. Close to Main station but area is quiet. Bed was very comfortable which helped me sleep well. Fridge is bigger than average and works well. Keep my water cold.